Returns and refunds

We want your VerSal experience to be clear from the time of purchase. Our candles are produced and fulfilled through an on-demand production and fulfillment provider, so requests are reviewed according to the type of issue.

Damaged, defective or incorrect product

If you receive a damaged, defective or incorrect product, contact us as soon as possible and include your order number, a description of the issue and clear photos of the product and packaging. We will review the case and, when appropriate, coordinate a replacement or refund.

Change of mind

We do not automatically accept returns or exchanges for personal preference, fragrance choice or change of mind once an order has entered production. Contact us if you need assistance and we will review the options available for your case.

Orders in production

Once production has begun, we may be unable to modify or cancel the order.

Refunds

When a refund is approved, it will be processed to the original payment method. The time for it to appear in your account may depend on your financial institution or payment provider.

How to request help

Use the Contact page and include your order number and the information needed for us to review your request.

This policy does not limit any rights you may have under applicable consumer protection laws.