Shipping

At VerSal, orders are prepared so your candles can reach the destination selected during checkout safely.

Destinations and availability

Available shipping options depend on the delivery address and are shown at checkout before the order is completed. We currently serve markets enabled by VerSal and our production and fulfillment provider.

Shipping costs

When applicable, shipping costs are calculated and displayed at checkout before payment. VerSal does not guarantee free shipping unless a current promotion expressly states otherwise.

Preparation and delivery

Production and transit times may vary by destination, demand and carrier. Any estimate available for your order will be shown during checkout or in order-related communications when applicable.

Tracking

When the carrier provides tracking information, you will receive the details associated with your order through the contact channels supplied during purchase.

Incorrect address or delivery issue

Please review your address carefully before completing your order. If you notice an error or have a delivery issue, contact us as soon as possible and include your order number.